How Do I Find My 401(k) Plan Administrator?

Written by True Tamplin, BSc, CEPF® | Reviewed by Editorial Team

Updated on December 13, 2022

All 401(k) plans involve several different parties. The employer is the plan sponsor that established the plan and encouraged its employees to participate in it. The custodian holds the funds that are contributed into the plan and keeps them safe. And the administrator handles the day-to-day nuts and bolts operations of the plan.

The administrator handles tasks such as issuing loans from the plan, moving money around from one investment to another within the plan at the request of a participant and sending account statements to each participant, among other things.

Administrators have a long list of responsibilities related to administering the plan that typically go unnoticed by the vast majority of participants. For this reason, many employers outsource this important function to a third-party administrator that is in the business of managing 401(k) plans.

How to Contact My 401(k) Plan Administrator

If you need to find out how to get hold of your plan administrator, your employer's human resources officer or department will have this information. The plan statements that you receive will also most likely show the contact information of the administrator so that you can call or email them if you need to.

It may also list the administrator's website, where you can go to get further contact information if necessary. The plan administrator will most likely have a group of employees working in a call center who are devoted to servicing the individual requests and demands of the plan participants.

401(k) Plan Administrator Contact

For example, if you want to change your fund allocations so that you're invested more conservatively (or more aggressively, depending upon your investment objectives, risk tolerance and time horizon), then you'll call or email your plan's administrator and talk to a customer service representative to accomplish this. Your call may be recorded for quality assurance.

How Do I Find My 401(k) Plan Administrator FAQs

What is a 401(k) plan?

A 401(k) plan is a retirement plan offered by an employer designed to help employees save for retirement.

How Do I Find My 401(k) Plan Administrator?

If you need to find out how to get hold of your plan administrator, your employer’s human resources officer or department will have this information.

What is the difference between a Roth 401(k) and traditional 401(k)?

With a Roth 401(k), taxes are paid as money is put into the retirement account. With a traditional 401(k), taxes are paid as money is taken out.

Are there other retirement savings plans other than a 401(k) plan?

Alternatives to 401(k) plans include traditional IRAs, Roth IRAs, pension plans (if your employer offers one), and 403(b) retirement plans for employees of non-profit organizations.

About the Author

True Tamplin, BSc, CEPF®

True Tamplin is a published author, public speaker, CEO of UpDigital, and founder of Finance Strategists.

True is a Certified Educator in Personal Finance (CEPF®), author of The Handy Financial Ratios Guide, a member of the Society for Advancing Business Editing and Writing, contributes to his financial education site, Finance Strategists, and has spoken to various financial communities such as the CFA Institute, as well as university students like his Alma mater, Biola University, where he received a bachelor of science in business and data analytics.

To learn more about True, visit his personal website, view his author profile on Amazon, or check out his speaker profile on the CFA Institute website.

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